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Saturday, December 28, 2013

Delta Airlines ... Is "We Don't Care, We Don't Have To" A Thing Of The Past?

Happy Campers
Am I just lucky or is Delta Airlines more user friendly than they used to be? Our recent experience has been nothing but pleasant AND SURPRISING after many years of intercontinental travel and an “I could care less about you because you have no other choice” attitude by the vast majority of airlines. If you have flown in the last 25 years, you know exactly what I am talking about.

It all started when we found a decent airfare for a Christmas trip to Puerto Rico. At $600, more or less, for economy round-trip tickets, we decided that we could afford a few weeks away from the freezing cold and a holiday in the balmy breezes of our tropical Caribbean cousin. 

View From 1st Class ... Don't Get Used To It!
When it came time to choose our seats, I was shocked that the first class cabin was an option, so I jumped on seats 1A and 1B! Woo-hoo … could this be a glitch in Delta’s system or were we really getting “premier” seats for the cost of an economy ticket?

The day before departure, I went online to check-in. A relatively simple process, I had done my homework in advance and resigned myself to the fact that we would be paying $25 per bag for luggage. I heard on National Public Radio just the day before that one airline alone had made BILLION$ this year in baggage and other travel related fees. I never realized how lucrative the airlines add-ons actually were prior to that, so it’s no wonder why they changed the rules just a few short years ago. So when check-in was complete and there was NO $25 FEE for our luggage, I thought I had won the lotto … YIPEEEEEE!

The next surprise came when we arrived at the Kansas City International Airport (they can call it “international” because the apparently have one flight to Canada per day) early on Christmas Eve morning.  Arriving and hour-and-a-half prior to takeoff, there was no line at the Delta counter and we were greeted by a smiling and friendly agent … was I dreaming?

Atlanta, Georgia from 10,00 Feet
Being retired Air Force and having lived overseas for 9 of my 20-year career, I traveled quite extensively by plane and rarely, if ever, encountered a compassionate agent. The best I could normally hope for would be non-committal or neutral attitude and, at worst, an openly hostile and aggressive personality and “we don’t care, we don’t have to” interaction.

The Delta agent was actually quite friendly and helpful, and we breezed right through check-in in less than five minutes. As we approached the security, the TSA Agent told me “you are pre-screened Mr. Sorrentino, please proceed to the gate (without the usual security hassles – shoes/belt off, computer out of the bag, etc.). I never applied for a TSA clearance, so they must have comped me for having had a Top-Secret Clearance and being a retired lieutenant colonel.

All first-class got us on the flight from Kansas City to Atlanta was early boarding, a couple free bloody Marys, and a piece of pound cake. Gone are the days of Mimosas and filet mignons on domestic flights, but hey, who’s to complain!

After much consideration, I think it was just a fluke, one of those times when the planets simply align and everything goes more smoothly than it is supposed to. Deep down inside I hope that the airlines are finally treating us like humans AND WITH JUST A LITTLE DIGNITY AND RESPECT because, after all, WE PAY THEIR DAMN SALARIES … THANKS FOR THE NICE EXPERIENCE DELTA!

CombatCritic Gives Delta Airlines 8 Out of 10 Bombs (On This Trip – 3 Out of 10 Bombs Overall) … Bombs Are Good!







Title: Delta Airlines ... Is "We Don't Care, We Don't Have To" A Thing Of The Past?

Key Words: Delta, airlines, Delta Airlines, plane, airplane, trip, flight, vacation, customer, first-class, travel, value, TravelValue, CombatCritic, combat, critic

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