You Are Visitor Number:

You Are Visitor Number:

Saturday, January 16, 2016

Lawrence, Kansas: Order Mistakes Are Par For The Course At This Papa John's

Papa John’s Pizza
918 Mississippi Street
Lawrence, KS 66044
Phone: (785) 865-5775
Website: papajohns.com
Prices: $$$$

After reading the reviews for this Papa John's, I should have anticipated problems. No wonder they are averaging less than 2.5 stars out of 5 on yelp

I ordered the two large one-topping pizza special ($15.95) online for pick-up at 5:30pm sharp, one with extra cheese and one with extra cheese and NO SAUCE. My wife is allergic to tomatoes, so in the "comments" section for that particular pizza, I told them "no tomatoes, olive oil ok, tomato allergy". I added no comments when completing selection of ingredients for the other pizza, only choosing "extra cheese" for the whole pie. I left the "instructions" section for the entire order (last step) blank as well.

When I arrived promptly at 5:30, the person behind the counter, obviously the manager or owner, read my order back to me after asking my name: "two large pizzas, extra cheese, no sauce" he said. "No", I said, "my order was only for one pizza with no sauce, I was very specific when I ordered, the other pizza was a normal pizza with sauce and extra cheese".

Instead of saying "I'm sorry for our mistake", I was told that it would be another seven minutes to fix the order and prepare a pizza as I had ordered and that I should have a seat. The reason I ordered ahead online for pick-up at a specific time was to avoid waiting, but because of their mistake, I was forced to wait. It took longer than seven minutes as I suspected (the pizza may take seven minutes to bake, but it was another 3-5 minutes before an employee was able to actually assemble the pizza and put it in the oven), closer to 10-12 minutes.

The same guy who took the order brought the pizzas over to me, one with sauce and one without, just as I had originally ordered. Again, no "sorry you had to wait" or any other sign of remorse. As a former owner of a retail food business, I would have offered a customer in my position something to drink, possibly the extra "white" pizza that had mistakenly been made and they could not sell to someone else, or a even a free dessert, but none of that happened.

When I got the pizzas home, my pizza (with sauce) was relatively hot, but my wife's pizza (the one without sauce that had been sitting there 10-12 minutes while my pizza was being remade) was ice cold. I had to fire up the oven, wait 10 minutes for it to reach 375 degrees, then re-bake the pizza for 7-8 minutes until it reached proper temperature. In total, Papa John's mistake cost us an additional 30 minutes of wasted time. Unsat.

The pizzas were "OK", my wife's a bit dry after all the baking and mine with too much sauce. I cannot imagine paying $17, the going rate for a 14" (large) pizza off the menu, for a Papa John's pizza and the two pizzas we received were not much of a bargain at two for $17 and change (including tax). Unfortunately, pizza in Lawrence is either terrible or overpriced, so we do not have many choices when craving a pie and this Papa John's will not be one of those choices from now on.

CombatCritic Gives Papa John's (9th and Mississippi) 3 Bombs Out Of 10 ... More Bombs Are Better!






Three Bombs Equates To:

Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

TripAdvisor - Top Contributor

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie

View my food journey on Zomato!



... And Don't Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!


Read Chris S.'s review of Papa John's Pizza on Yelp

Title: Order Mistakes Are Par For The Course At This Papa John's

Key Words: Papa John's, papa, john's, john, pizza, pizzeria, delivery, carry out, Lawrence, Kansas, Mississippi, CombatCritic, TravelValue, travel, value, menu, review, Yelp, TripAdvisor, Zomato, 

Translation for Civilians: SNAFU = "Situation Normal, All Fucked Up"

Featured Post

His Holiness and I

By C.T. Sorrentino “His Holiness”. I first saw him on TV, a documentary, 60 Minutes, I forget exactly where or when, but he i...

Search Our Blog