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Thursday, March 24, 2016

South Korean Company + Chinese Product + Filipino Tech Support = Huge Waste Of My Time And Money

Electronics Review: Samsung SL-M2885FW/XAA Wireless Monochrome Printer with Scanner, Copier and Fax

Samsung Electronics America 
Corporate Office
Address: 3351 Michelson Dr, Irvine, CA 92612
Phone: (800) 726-7864
I usually do not post non-travel related reviews on this blog, - although if the printer worked, I could theoretically print at home from anywhere in the World - but I had to let you know about this lousy product right away.

I will not waste much time on this review as Samsung has already wasted far too much of my time with their poor printer software and incompetent off-shore, outsources technical support (which takes jobs from Americans of course, but that is another story),

I purchased a Samsung SL-M2885FW/XAA Wireless Monochrome Printer with Scanner, Copier and Fax on Amazon.com on Thursday, March 17, 2016 and even though it was supposed to arrive in 10 days, USPS delivered it on Sunday, March 20th. Great start, right? Well, it was all downhill from there!

I spent over 6 hours trying to install the printer software, wasting an entire evening and another afternoon, but after over an hour on the phone with Samsung Tech Support and after trying every possible solution myself, their representative in the Philippines told me they could not help me, making an excuse that it was my router:
"Our printer does not operate on 2.5 GHz, only 2.4 GHz. You have to contact your Internet provider. There is nothing more I can do."
I explained that my Internet provider only provides the modem, that the router is mine, and that it is in-fact operating at 2.4 GHz, but she insisted that I must contact my Internet provider. She obviously did not have a clue, so I told her I would return the printer to Amazon.com, to which she replied, "that is certainly an option". Wrong answer!

Samsung and The Samsung SL-M2885FW/XAA Wireless Monochrome Printer with Scanner, Copier and Fax Get 1 Bomb Out Of 10 And A Spot On CombatCritic's Wall Of Shame ... More Bombs Are Better!




One Bomb Equates To:

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Title: Japanese Company + Chinese Product + Filipino Tech Support = A Huge Waste Of My Time And Money

Key Words: Samsung, printer, all-in-one, scanner, fax, laser, CombatCritic, TravelValue, value, product, review, Yelp, Amazon.com, Samsung.com, wall of shame, shame, technical, support, China, Korea

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

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