400 North Sam Houston Pkwy East, Suite 1050
Houston, TX 77060
Phone number (888) 256-8672
We recently moved into our new home and bought seven 2" deluxe faux wood blinds from Blindster.com, but the first five boxes we opened had faulty products inside. ALL had bent headers to one degree or another and the tilt mechanisms were either disengaged, broken or faulty.
The headers are made of thick, rigid sheet metal, but every blind had a dent in the header from small and somewhat noticeable to big and extremely obvious. Fortunately, the header cover hides the bent metal on the inside, but the dents are clearly visible from the outside.
The tilt mechanisms are cheaply made with a single plastic gear controlling a hexagonal metal rod (1/3" in diameter at most) running the entire length of the blind (over 82" in two of the severn blinds). In every case, the hexagonal rod was disengaged from the gear attached to the cord pulleys that operate the tilt of the blinds, causing me to have to detach the blinds and repair the mechanism in order for the blinds to tilt. In one of the 82+ inch blinds we purchased, the bar and pulley were disengaged and even when I reinserted it, the tilt function would not work. After much trial and error, I finally got the blinds to tilt, but it is so difficult to pull on the cords that operate the mechanism that the blinds disengaged from the mounting brackets, fell, and hit my wife in the chest. They are still very difficult to maneuver and will eventually break as it is only a matter of time.
I will update this post once final resolution of this problem is reached.
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