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Thursday, August 21, 2014

FedEx "ONE RATE" Rated "DECEPTIVE" ... Can You Say "BAIT AND SWITCH"?

FedEx "ONE RATE" Rated "DECEPTIVE" ... Can You Say "BAIT AND SWITCH"?
  1. FedEx Office Print & Ship Center
  2. Address: 911 Massachusetts St, Lawrence, KS 66044
    Phone:(785) 843-8019
    Prices:
    $$$$$
    Hours:
     
     M-F 7:00 am – 11:00 pm

First of all, the FedEx website is confusing and difficult to use. I have an account, but have to enter data over and over even after "saving" it. I recently created two shipments, one going and one return, using the same information, but when I got to the store realized that I was being charged an extra $2.31 for the return shipment even though it was being delivered to the same city it was being shipped from (Lawrence).

FedEx advertises "one low price" ("as low as $7.50") for envelopes, but my envelopes cost $12+ and $14+ for a total of $26 ... NOT $15! They state on their website:
"FedEx One Rate ... Simple, flat rate shipping with the reliability of FedEx"
But their website is anything but "simple" and it is obviously not a "flat rate" because they charge different prices depending on where the envelope is going.

I asked about the price discrepancy at Kinkos, but was told "oh, that's just the way it is" and was not offered a refund or new shipping labels at the cheaper "one rate". Customer service at this location is sketchy with reps having little if any knowledge of FedEx processes or pricing. In-fact, the employee told me "next time, just come to the counter and we'll take care of it for you", but when I did just that a few weeks back I was told "go to the computer over there and print your own labels". I then spent 30 minutes trying to navigate the website, re-enter "saved" information, and print the labels.

CombatCritic Gives FedEx Kinko's (Lawrence, Kansas) 3 Bombs Out Of 10










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