FedEx "ONE RATE" Rated "DECEPTIVE" ... Can You Say "BAIT AND SWITCH"?
- FedEx Office Print & Ship Center
FedEx advertises "one low price" ("as low as $7.50") for envelopes, but my envelopes cost $12+ and $14+ for a total of $26 ... NOT $15! They state on their website:
"FedEx One Rate ... Simple, flat rate shipping with the reliability of FedEx"
But their website is anything but "simple" and it is obviously not a "flat rate" because they charge different prices depending on where the envelope is going.
I asked about the price discrepancy at Kinkos, but was told "oh, that's just the way it is" and was not offered a refund or new shipping labels at the cheaper "one rate". Customer service at this location is sketchy with reps having little if any knowledge of FedEx processes or pricing. In-fact, the employee told me "next time, just come to the counter and we'll take care of it for you", but when I did just that a few weeks back I was told "go to the computer over there and print your own labels". I then spent 30 minutes trying to navigate the website, re-enter "saved" information, and print the labels.
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