1814 W 23rd Street
Lawrence, KS 66046
Phone: (785) 843-6000
Title: Sad, Depressing, Like Subway Only More Expensive
By C.T. Sorrentino “His Holiness”. I first saw him on TV, a documentary, 60 Minutes, I forget exactly where or when, but he i...
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Swingtalk Golfzon CS Team says:
Hello, This is the Swingtalk Golfzon CS Team.
Sorry for the battery issue caused!
The SwingTalk consumes most battery while searching for the bluetooth connection.
Please take this into consideration when using our device.
Also, our website is still under development for support, so for any issues, you can reach us via Amazon message services.
Viewing data on a computer (Excel export) feature is on its way!
Please reach us for further comments.
Thank you!Here is my reply to them:
Considering that the device pairs quickly enough (seconds) by Bluetooth, that does not account for the paltry amount of time you can use the device between charges.
Downloading the data to a spreadsheet would be helpful, but more important would be a detailed analysis of the vast amount of data and how the average golfer can use it to improve our games. For example, "tempo" is displayed as a ratio (e.g. 3.8:1), but I could not find information on what the ratio means and how I go about moving toward the "goal" (e.g. 3.0:1). A web-based interface for our data would also be nice because viewing information on the small screen of our smartphones has severe limitations.
Additionally, some features are not explained at all. In "Swing Analysis" various parameters are displayed by forwarding through the swing, but there are comparisons (displayed in RED) in the App that are not mentioned anywhere in your literature and which I assume are the goal or "ideal" (pro golfer). I also found out, quite by accident, that there is an additional "top-down" view available in the App that is not mentioned in the YouTube demo or literature.
Your product has excellent potential, but it appears that it was released before there were adequate resources and support material available to explain the features or interpret the data. It would be extremely helpful if I could access the data and Swing Analysis on my computer and have links to video and/or articles that explain what the information means and how it translates into improving my game.
You can read more on my popular blog http://www.combatcritic.com which is averaging 45,000+ visitors a year.
Thanks for your comments!Then, out of the blue, I received another message from the manufacturer basically asking me to alter my review to their benefit:
From: GOLFZON - Amazon Marketplace Date: Wednesday, October 14, 2015 at 8:09 PMTo: CombatCriticSubject: Feedback request from Amazon seller GOLFZON SwingTalk Golf Swing Analyzer with Voice Feedback Black [ASIN: B00PVKG6D4]
We are the seller of SwingTalk that you recently purchased.
We understand that you had problems with the device, and we would be happy to help you out if you could tell us the problem specifically.
Also, could we kindly ask you to revise or delete the customer feedback?
As a seller, customer feedbacks are really important to us to maintain the good customer care and service.Hope you understand and thank you very much for your business with us, we highly appreciate it.
Have a nice day. =)My response:
Had you read my detailed review, you would know what the problems are.
Why would I revise my review when nothing has changed? I think it is absurd that you would ask.
If you were concerned about customer care and service, you would not put a product on the market before it works properly and has the supporting documentation to provide useful information when using that product.
Here’s the link to my review:
I suggest you read it and have some solutions for my problems before contacting me again.
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