New to our home and warranty, an electrical problem wasn’t covered after moving in, leaving me with $400 out of pocket. So far, American Home Shield seems better at protecting its money than helping me protect my home.
Last week, two gas regulators failed—one for the furnace and one for the water heater. I didn’t bother submitting a claim. Based on my previous experience, I expected two service-call fees totaling $200, followed by another explanation of why the repairs weren’t covered. I paid $550 out of pocket instead.
To be clear, AHS didn’t deny those regulator repairs—I never filed. But when your experience makes you stop using a warranty you’re paying handsomely for, that says plenty about its value.
Then I was told that having both furnaces tuned up would cost an extra $100. Another charge because they only cover one furnace using their ¨free Fall tune-up¨, instead of SAFETY FIRST, it's MONEY FIRST with AHS! Apparently, the most reliable system in this arrangement is the one collecting the money.
Trying to reach a human is a military operation. When I finally got through, I struggled to understand the representatives’ spoken English, making an already frustrating conversation even harder. I need clear answers about coverage and charges. Getting them shouldn’t require a communications specialist and three rounds of “REPEAT, REPEAT, REPEAT”.
Now we have a roof leak, it's always something. I’ll pay for that myself rather than risk another $100 service fee to find out whether AHS will help. I won’t submit that claim either. My confidence in the coverage is already underwater; our ceiling doesn’t need company.
That’s $950 spent on the electrical problem and gas regulators, with the roof repair still ahead—and the warranty bill keeps coming like clockwork.
I understand exclusions exist. What I don’t understand is paying for protection that has left me expecting another bill whenever something breaks, then struggling to reach someone who can clearly explain what I’m paying for.
We’re seriously considering canceling American Home Shield. My wallet has seen as much combat as I have.
CombatCritic Gives American Home Shield 1 Bomb Out Of 10 And A Spot On My ¨WALL OF SHAME¨ ... More Bombs Are Better!
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Title: American Home Shield: My Wallet Needs the Shield
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