Portugal – Portuguese Republic
Title: Countries Visited ... So Far ... 41 And Counting!
By C.T. Sorrentino “His Holiness”. I first saw him on TV, a documentary, 60 Minutes, I forget exactly where or when, but he i...
|CombatCritic's "TravelValue" Channel|
I do not and, I repeat, do not appreciate being treated like a moron who does not know how fares are calculated, first of all, and will not, will not, do not be called a liar, second of all.
Jirald (Lyft)Mar 28, 12:45 AM PDTHello there Chris,
Thanks for letting us know about your concerns with the cost of your ride on March 27 with driver Veillard. We understand how important it is to know how ride charges are calculated. I'd be glad to check this out for you.
I reviewed your ride and can confirm that you were not overcharged. When you requested the ride we quoted you a price of $50.23 and this is the total you were charged was $59.27 plus the $9.04 Tip.
The reason why the ride was expensive compared to the Standard Lyft ride is because of the rider type which was requested a Lyft XL. Lyft XL rates are a bit higher than standard Lyft or Shared rides. Lyft XL rates vary by region. See pricing for your city.
The cost of your ride will always be the same as the upfront price unless the destination changes or a stop is added. More information on Upfront Pricing can be found in our Help Center.
I hope this helps, Chris. If you have any other concerns, please feel free to contact us back. We're always happy to assist you. Stay safe!
All the best.
To which they replied back:Date: Saturday, March 28, 2020 at 9:26 AMTo: Lyft <support+id ...email@example.com>Subject: Re: [Lyft] Re: Follow-up from LyftThat’s horseshit. You might as well be thieves. I know what I saw and what drove my decision to use Lyft over Uber, so this is the last time I will be using Lyft. I will delete your app and my account and you will be able to read a review of my experience on Yelp and my popular travel website (link below). Go fuck yourselves!Respectfully,
Natalia (Lyft)Mar 28, 6:20 PM PDTHi Chris,
We appreciate you following up with us about this situation.
While we're unable to issue a refund for this ride, it goes a long way that you shared your concerns about this with us. We understand this isn't the resolution you were hoping for, but recognize there's always room to grow and improve based on community feedback like yours. We hope you'll consider giving Lyft another chance.
Please feel free to get back in touch if there's anything else we can assist with.