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Friday, March 3, 2017

Lawrence, KS: Better Ingredients, Better Pizza, Crappy Attitude ... Papa John's

Papa John’s Pizza

918 Mississippi Street
Lawrence, KS 66044
Phone number: (785) 865-5775
Website: papajohns.com
Prices: $$$$

There are no photos, sorry, you know what Papa John's and their pizzas look like and this review has nothing to do with pizza. 

If Nathan, the manager, is any indication of quality at this location, they are in deep kimchi and their far less than "stellar" 2.5/5 rating on Yelp seems to indicate that fact. If I were the owner of this location, I would be very, very concerned, but then again, they churn out pizzas for KU's famished and undiscerning student body whether or not their quality standards and customer service are terrible, which they are.

This was the second time we have ordered online for pickup at this location and it will be the last. Their website sucks. They text me their "specials" EVERY FRIDAY, but I usually delete them and wish I had this time as well. I followed the link, chose the crust, size, sauce, and toppings for each pizza, only to be told, after going through this with two pizzas, that the promo code (PJ40) they texted me was "INVALID". I tried again and received the same message, so I went to their "Specials" page where I found a two topping extra large (16") pizza at $9.99 each ... BINGO! But when I clicked on the link that came up advertising that special, I was told "this page doesn't exist", so I tried again with the same absurd outcome.

I finally ordered a couple large pizzas for pickup because by this time we were famished and went to the store with order in hand. I tried to tell Nathan, the manager, about the difficulties that I had with the website and ordering what we wanted, but he refused to listen to what I was saying, insisting that I had received the "PJ40" promo code discount when, in-fact, I had ordered the large (14") two topping pizza specials ($7.99 each). I continued to try to explain the situation and the problems I had with the website, but Nathan obviously was not listening ... "uh huh, yea, uh huh", so I said "you really don't give a shit do you?". He told me there was a Help Line I could call if I was not happy, pointing to a decal on the side of the pizza display case.

Then, when he went to retrieve my order, even though I had arrived 30 minutes after ordering (the email I received said they would be ready in 15-25 minutes), our pizzas had not even been made yet. He lied, telling me they were in the oven, then ignored me other than telling me to "get out of the way" when the next customer arrived. Seriously? Get out of the way? Is that any way to talk to a customer? You know the answer to that question. After another 10-12 minutes, our pizzas were finally ready and I departed, giving Nathan my card and telling him to read my review on my popular blog and on Yelp.

The taste or quality of the pizza is irrelevant at this point, being the same mass produced pies you can get at any Papa John's in the U.S.A. It is the nerve and unprofessionalism I have now experienced on two occasions at this same location and from the same person if I am not mistaken. Nathan should be counseled and put on double secret probation if not fired. He gives this location specifically and Papa John's in general a bad name, leaving a bad taste in my mouth ... literally.

CombatCritic Gives Papa John's And Nathan The Manager 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... More Bombs Are Better!


One Bomb Equates To:
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Yelp - Elite '14/'15/'16/'17 - 650,000+ Views A Year

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Tabelog Reviewer CombatCritic
View my food journey on Zomato!

Papa John's Pizza Menu, Reviews, Photos, Location and Info - Zomato

Read Chris S.'s review of Papa John's Pizza on Yelp

Title: Lawrence, KS: Better Ingredients, Better Pizza, Crappy Attitude ... Papa John's

Key Words: Lawrence, KS, Better Ingredients, Better Pizza, Papa John's, papa, John's, John, pizza, Mississippi, CombatCritic, TravelValue, travel, value, restaurant, menu, review, Yelp, Zomato

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

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