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Friday, July 19, 2019

London, England: British Airways Dropped The Ball And Could Care Less

British Airways
Speedbird Way
West Drayton (Heathrow) UB7 0GA
United Kingdom
Phone number: +44 844 493 0787
Prices: $$$$

British Airways used to be a top-notch airline, but that has obviously changed. Their handling of our reservation, ticketing, delays, and lost luggage during our trip this past winter was atrocious. We were diverted from our original itinerary after weather problems in Seattle, then we were stuck in Boston for 13 hours after no sleep and missing our flight to London Heathrow even though we arrived just in time to board because we were not issued boarding passes in Seattle.

Once we finally arrived in London, almost 2 days late, our luggage was nowhere to be found and BA could not even locate our bags in their system. Their lost baggage office in London was unfriendly and unhelpful. We finally received our bags after 4 days, just in time to depart the following day for Paris, and we were not compensated for the immense inconvenience of having to wear the same clothes for 4+ days and having none of the personal and hygienic items we had packed.

Fortunately, I brought my medications in my carry-on, so I did not have to try to replace them abroad, a great lesson learned, so it was not a total loss.  

BA used to be a great airline, but these days they gouge you for every little thing after buying your tickets and their legendary British customer service has deteriorated, making us feel unwelcome and unappreciated. We will stick with United or Lufthansa for our twice annual European flights from now on and I doubt BA cares in the least ... ADIOS YOU TOSSERS!

CombatCritic Gives British Airways 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... More Bombs Are Better!

One Bomb Equates To:
Translation for Civilians: "Fucked Up Beyond All Repair"

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Title: London, England: British Airways Dropped The Ball And Could Care Less

Key Words: London, England, British Airways British, delay, cancellation. lost, luggage, baggage, airways, airplane, airline, England, CombatCritic, TravelValue, travel, value, business, review, Yelp, Zomato, Google, Facebook

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