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CombatCritic™ ... World traveler - 42 countries and counting; Military Leader - Four combat operations; Amateur chef; Published author and producer - over 4 million visitors on seven platforms! Yelp "Black" Elite '14/'15/ '16/ '17/ '18/ '19 / '20/ '21/ '22 / '23 / '24; TripAdvisor ¨Local Guide¨, Zomato "VERIFIED CONNOISSEUR"; Booking.com "GENIUS"; and Foursquare "INSIDER". On the Front Lines in the Battle Against Mediocrity - Follow Me To TravelValue™ ... That's A Freakin' Order!

Showing posts with label public. Show all posts

Monday, May 20, 2019

Portland, OR: Four QC Concerns During Our First Visit Led Me To A Mediocre Rating

Deschutes Brewery Portland Public House
210 NW 11th Avenue
Portland, OR 97209
Pearl District
Phone number (503) 296-4906
Website: deschutesbrewery.com
Prices: $$$$

Needing some chow before the play we were going to see at The Armory, which is just next door, we decided on Deschutes because of its proximity and Portland's inclement, crappy weather that particular evening.

The place was packed on a Sunday evening around 6pm, a surprise because downtown Portland is not normally particularly busy on Sunday nights in our limited experience. We were told it would be a 30-40 minutes wait, too late to eat and still get to he theatre in time, but we happened upon a table in the bar that was just being vacated by a very nice young couple ... we're in!

I ordered a Clearly An Imperial Ale (IBU 70, ABV 6.7 - $5.75), but was not particularly hoppy about the snifter it came in. I guess I should have read the small print, but my eyes, along with a few other of my body parts, are not quite as good as they used to be. DRAT!

We decided on an IPA Pretzel, coming with melted Monterey Jack Cheese Sauce and Black Butte Porter Stone Ground Mustard ($10.50) as an appetizer. The pretzel was piping hot, straight out of the oven, crispy outside and soft inside, but the cheese sauce was lukewarm and a bit of a bummer.

I tried to order another beer before our meals arrived, having asked three servers that had come by over a ten minute period to drop off the pretzel, fill our waters, and so on, but they all told me I had to wait for the bar staff. About 10 minutes later, a male server finally came by with another snifter half-full of the same IPA, but I told him that I had planned to order their Extrafjordinary Porter ($6.25). He took the IPA back, giving me a strange look as if the faux pas was somehow my fault. The porter arrived a few minutes later and everything was copacetic.

I went with the Pub Burger w/ Bacon and Garlic Fries ($18.25) and my wife the Black Butte Porter Mac & Cheese ($15.75). My burger was quite tasty, coming on a toasted brioche bun along with a side of fries covered with garlic sauce and an unknown grated cheese. The fries were also lukewarm and the garlic sauce a tad chilly, another QC problem and the third (cold pretzel sauce and wrong beer) in our short time there. My wife's Mac & Cheese came with some very odd looking pasta and there was hardly enough cheese sauce to coat the pasta. The presentation was OK, but there were drops of extra cheese sauce scattered around the rim of the bowl. It was also extremely bland with not enough sauce and very little flavor - QC problem #4. The server was nice enough to remove the Mac & Cheese from our bill, a very nice gesture, after we told him about the lack of flavor in the dish.

The ambiance of the large room was quite pleasant, reminiscent of the Pacific Northwest with lots of carved oak, open doorways, tall windows, and old photos and paintings on the walls. We had a decent meal and enjoyed the space, but the problems and positives resulted in a zero sum outcome and a very middle of the road rating from me.

CombatCritic Gives Deschutes Brewery Portland Public House 5 Bombs Out Of 10 ... More Bombs Are Better!

Five Bombs Equates To:

Translation for Civilians: "Continue Mission"

Monday, January 8, 2018

Gravesend, England: The Three Daws Get Four Bombs

The Three Daws Public House

Gastropubs

6 Town Pier

Gravesend DA11 0BJ, United Kingdom

Phone number: +44 (147) 456-6869

Website: threedaws.co.uk

Prices: ££££

The online menu looked eclectic and inspiring, and the reviews good, so I thought this 500+ year old pub had real potential. I was wrong and disappointed.

Having lived in England for three years (RAF Alconbury - 1995-1998), I have had some great pub food. So after almost 20 years away, I was looking forward to a nice, room temperature hand-pulled pint of ale and a good meal. The ale was brilliant and the service friendly and efficient, but the food, unfortunately, left something to be desired.

My wife had the Squash Risotto (£8.75), if you could call it that, supposedly made with arborio rice, leek, cream, squash, and pecorino cheese. The rice did not look like arborio, the squash, leek and cream were nearly nonexistent, and whomever prepared it obviously had no knowledge of how to make a proper risotto. The rice was extremely dry and tasteless, not patiently hand-stirred and creamy, piled on the plate with a smattering of salad without any dressing on the side.

I saw the server delivering the Wild Stroganoff (£9.75) as we were walking in and it looked great, so I ordered it with the chips ("fries" for the Yanks). The alleged "steak" strips seemed more like stewing beef and the "mixed wild mushrooms" were indistinguishable from the stringy beef. There were paprika and cream in the sauce, but the brandy was imperceptible and the sauce had little flavor. My wife's best friend had the same thing, with rice instead of chips, having concurred with my evaluation.

Her boyfriend had the Harvel Farm (£9.25), which is apparently "exclusive harvel farm beef and horseradish sausages", coming with mashed potatoes and brown gravy and otherwise known as "Bangers and Mash". Being the only Brit at the table (beside the two Italians and one Yank), he seemed pleased with his choice, stating that it was "pretty good".

The place is charming, very old (reportedly 1501), wooden and white on the outside with wonky floors and several small rooms off of the main bar inside, sitting on the southern shore of the River Thames. We were there at night, so we did not get to enjoy the view, but I am sure it can be quite nice in the daylight.

CombatCritic Gives The Three Daws 4 Bombs Out Of 10 ... More Bombs Are Better!

Four Bombs Equates To:

Translation for Civilians: "Bend Over, Here It Comes Again"

Tuesday, November 28, 2017

Letter Of Complaint To Malta Public Transport

Malta Public Transport
Mdina Road,
Qormi, Malta
Phone: +356 2122 2000
Website: MaltaPublicTransport.com
Email: enquiries@publictransport.com.mt

Malta is a rather small island with a sizeable network of buses, but the buses rarely run on time and when they finally arrive, they are normally packed to the gills with people and with nowhere to sit, even for the disabled. There are usually three disabled seats, but they are normally occupied by young, lazy people who never offer their seat to those who may need it more than they do.

Their website and app look great on the surface, but they either do not work, are impossible to navigate, and/or have incorrect information.

When we arrived on the island, we called for a taxi from the port to our Airbnb apartment about 25 minutes (6-7 miles) away, but we were told "there are no taxis available, maybe in an hour", so we walked 30 minutes into downtown Valletta and finally found a bus. It was crammed full of people and with our two backpacks and a suitcase, were forced to stand for the hour long journey with a rude driver who flew around the very windy road, throwing us from side to side and re-injuring our already painful shoulders, three out of four with torn rotator cuffs.

I sent them the following email:

"You need to update the timetables on your website because they are wrong and do not coincide with those posted at bus stops. Your Journey Planner does not work at all, either on your website or your app, so how do you expect tourists to navigate Malta with so little and such poor information.

I am a disabled veteran and we waited for the scheduled 1638 (4:38PM) #45 (Valletta-Bugibba) bus in Mosta last night for over an hour, well past the scheduled arrival of the next #45 bus at 1708 (5:08PM). We finally took another bus to the bus terminal in Bugibba and walked 20 minutes to our apartment rather than wait for the #45 bus that might never show up.

You should be ashamed of the terrible state of your website and the schedule inconsistencies of your transportation services. As a retired US Air Force transportation officer, I would be fired immediately if such discrepancies occurred on my watch and under my command.

You can read my review of Malta Public Transport on my popular travel blog: http://www.CombatCritic.com.

Sincerely,

CombatCritic"

We waited again to get home this evening in Mdina for well over 45 minutes for a bus that was scheduled to arrive at 1645 (4:45PM). We saw the bus arrive before its scheduled departure time across the street from the bus stop where we were waiting, but the posted departure at our stop had mysteriously changed to 1715 (5:15PM) even though the bus sat empty across the street. We finally went and asked the driver if his was the bus for Bugibba and he confirmed that it was, graciously allowing us to board even though it was at the arrival stop, not the departure stop.

Some simple fixes could improve customer service immensely. I will not detail them here, but the poorly functioning website and app would be a great place to start. There is also something known as "GPS" that could be installed on buses to give customers real time information on location and arrival times, allowing customers to do something productive while they wait rather than standing there waiting for a bus that may or may not show up.

CombatCritic Gives Malta Public Transport 3 Bombs Out Of 10 ... BOOAH! ... More Bombs Are Better!

Three Bombs Equates To:

Translation for Civilians: "Situation Normal, All Fucked Up"

PS - Malta Public Transport never did reply to my online submission, not surprising based on the state of their website/app and questionable customer service (they are civil servants after all - "good enough for government work"). We also had several more delays of an hour or more where buses either skipped a route entirely (admitted by a driver), were stuck in traffic, or for some other sad excuse. Our experience on the Island of Gozo was much better though with buses running like clockwork, so there is room for efficiency elsewhere in the system.

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Title: Letter Of Complaint To Malta Public Transport

Key Words: Malta Public Transport, Malta, public, transport, transportation, schedule, disruption, bus, busses, Yelp, YouTube, CombatCritic, TravelValue, travel, value, Wall of Shame

Translation for Civilians: FUBAR = "F***ed Up Beyond All Repair"

"CombatCritic", "TravelValue" and "BOOAH" Are Protected Under U.S. Copyright Laws And Are Exclusive Property Of 3rd Wave Media Group, LLC and CombatCritic

Wednesday, October 18, 2017

Portland Golf Courses: Not Cheap, This Is A Great Layout In Less Than Ideal Condition

Heron Lakes Golf Club

3500 N. Victory Blvd

Portland, OR 97217

Phone number (503) 289-1818

Website: heronlakesgolf.com

Prices: $$$$

For a Robert Trent Jones, Jr. design the "Great Blue" is obviously a great layout with loads of bunkers, water, and big, undulating greens. Unfortunately, the conditions do not do justice to Mr. Jones creation.

The fairways remain rough (pun intended), very tightly mowed and dead in many areas. With all of the water (Heron "Lakes") we have been getting, you would think that they would have filled out, but it appears they do not overseed and the fairways remain a problem (many dead spots - Great Blue). The greens were aerated recently and are obviously less than perfect, but the animals that play here obviously do not understand golf etiquette and refuse to repair divots (fairway) and ball marks (greens), contributing to the problems. Thanks a**holes!

Unlike many golf courses, the staff in the pro shop are friendly and helpful, but the snack bar is a different story. The staff are indifferent, rude, and/or lazy. They act like they are doing you a favor by taking your money and do not even bother greeting you much less returning a friendly "hello". Their beer prices are higher than they should be ($5.50/pint) and there is no such thing as Happy Hour. Maybe those are a few of the reasons why the place is normally empty.

We finished our round at 6:30 PM last night, at least 30 minutes before dark, and wanted a post-round beer to kill some time and let the I-5 log jam disperse before hitting the road. We stood at the bar for five minutes until, finally, the guy cleaning the grill in the back yelled at us through the serving window "we're closed". Closed, really? There are still people on the course, you have living, breathing customers waiting to spend money and only want a beer, but you cannot take the time to serve them? I get the impression that these self-reported "contractors" do just the minimum and get the hell out of there ASAP. Could be part of the reason that you cannot find any sign of the food concession on their website. BOOAH!

My original rating was based on the $30 green fee special, but their "standard"prices are out of line for a city course not in great shape. Ranging from $33 (shoulder season/walking/weekday) to $56 (riding/weekend, it is not exactly a bargain, especially in its current condition. Unfortunately, they reportedly are not extending their "Centennial Card" program and do not offer an annual membership, but their MultiPlay Rewards Card ($949/48 rounds) brings the price down to just under $20 (not including cart) if you can play that much. For comparison, I paid $1100 for 100 rounds ($11/round for the mathematically challenged) at my previous home course (Eagle Bend) in Lawrence, Kansas, a much better course and in immaculate condition. Heron Lakes has rare "Hot Deals" through GolfNow ($17/Greenback and $19/Great Blue), but do not expect any discounts unless the temperature is forecasted to exceed 100 degrees or rain is expected.

CombatCritic Downgrades Heron Lakes From 7 Bombs Out Of 10 To 5 Bombs Out Of 10 ... More Bombs Are Better!

Five Bombs Equates To:

Read Reviews By CombatCritic:

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Read Chris S.'s review of Heron Lakes Golf Club on Yelp

Title: Portland Golf Courses: Not Cheap, This Is A Great Layout In Less Than Ideal Condition

Key Words: Heron Lakes Golf Club, Heron lakes, Heron, lakes, golf, club, course, public, POrtland, OR, CombatCritic, TravelValue, travel, value, restaurant, menu, business, review, Yelp, Zomato

Translation for Civilians: Charlie-Mike = "Continue Mission"

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Vancouver, WA: No Veal, No Deal – Olive Garden Delivers Mediocrity with a Side of Sticker Shock