233 South Wacker Drive
Chicago, IL 60606
Phone number (800) 864-8331
My wife and I have been flying United and Star Alliance airlines faithfully for years, both internationally (41 countries so far) and domestically. I also use my United Mileage Plus credit card for most purchases, totaling a great deal in the past few years.
Having accumulated over 100,000 miles, we decided to visit my wife's family in Italy. Redeeming the miles was relatively painless and so was the trip UNTIL WE GOT TO CHICAGO O'HARE ... United Airlines hometown for cryin' out loud!
O'Hare has some of the rudest employees of any airport I have traveled through and that totals quite a few. I love Chicago, but I hate O'Hare!
I had two United Club passes that we needed to use before they expired, but by the time we landed, we had just an hour and a half before boarding because the plane was delayed departing Portland because ground crew hit the plane with a vehicle, then there was an ill passenger that needed emergency attention upon arrival.
Upon arrival in Chicago, we found out that the Terminal C (where we landed and were departing from) United Club was closed for renovations, so we went to United's Polaris Lounge immediately next to our gate, assuming they would accept oir passes due to the closure of the Terminal C club. The woman who met us at the door was extremely rude, quickly ushering us out the door because we were just lowly "economy" international pax, not "business or first class". She told me we would have to walk 15 minutes (30 minutes total roundtrip) to the United Club in Terminal B, basically shooing us away. I told her that I am a disabled veteran (it was 11/12, the day after Veteran's Day) and that it was difficult for me to walk that far, particularly with such a short connection thanks mostly to United 's incompetence, but she could obviously care less.
We ended up making the 30 minute walk, leaving us just 20 minutes in the club (a huge waste of $100 worth of club passes) before having to make the return trip to catch our flight to Brussels. I then asked the gate agent about possible upgrades to Economy Plus or Business, but he looked at me like I had a dick growing out of my forehead, laughing as he said "absolutely not!"
Sitting in row 43 (of 46), two of the three dinner options (cream chicken and vegetarian) were gone by the time the flight attendant got to us, leaving only the pasta option which contained tomatoes. My wife is allergic to tomatoes, so I asked what our options were. The flight attendant gave my wife the tray with a small (disgusting) salad, a bread roll, and a cup of ice cream, saying "I guess you'll have to eat that". I told her that was unacceptable, asking how she could expect my wife to go without dinner. Feeling guilty, Anel (that was her name) said that she would give my wife her meal and eat the pasta herself, a very kind gesture. Anel arrived about 30 minutes later with a beautiful pork chop from First Class, so my wife finally had something to eat thanks to her kindness.
I am cancelling my Mileage Plus card, along with the $95 annual fee, as soon as I get home. United Airlines had better train their Chicago employees on customer service skills, particularly considering it is their home city. Some compassion toward disabled passengers, particularly those who sacrificed 20+ years of their lives to protect your freedom, might also be in order.
CombatCritic Gives United Airlines 2 Bombs Out Of 10 ... 1 Extra Bomb For Anel's Compassion ... More Bombs Are Better!
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Title: United Airlines Personnel At Chicago O'Hare Disrespect U.S. Combat Disabled Veteran
Key Words: United Airlines, United, airlines, airline, airplane, commercial, Chicago O'Hare, Chicago, O'Hare, airport, veteran, disrespect, CombatCritic, TravelValue, travel, value, business, review, Yelp
Translation for Civilians: Tango-Uniform = "Tits Up"
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