Tulsa, OK: Nicer Than Expected, But Not The Value Hotwire Led Us To Believe

DoubleTree by Hilton Hotel Tulsa Downtown
616 W 7th Street
Tulsa, OK 74127
Phone: (918) 587-8000
Website: DoubleTreeDowntownTulsa
Prices: $$$$

For the price we paid on Hotwire, $55 per night, this hotel seemed to be a good value and likely would have received 4 Stars (8 Bombs). Figure in the taxes and fees ($37), as well as Hotwire's additional unadvertised parking charge ($10/night), bringing the total to $232 ($77.33/night) for three nights, it was not such quite as good a bargain after all, hence my rating.

The reviews I read were not great with many people talking about how dated the hotel is, but we found the exterior, lobby, and public areas very nice, but only the room was a bit dated with popcorn ceilings and ugly carpeting. Otherwise, the room was large and pleasant with complimentary coffee, but no mini fridge.

As in most Hilton's I have stayed in, there always seems to be something wrong. In our room it was the disgusting air intake vent in the bathroom. There was something growing inside and I did not want to find out exactly what it was.

Once you reserve, they nickel ($5) and dime ($10) you, making what looked like a bargain on Hotwire just another expensive endeavor. Unlike smaller chains and independent operators, the big boys like Hyatt and Hilton do not include breakfast, parking, and wi-fi. Slow wi-fi was included at this property, but you had to pay if you wanted to stream video on Skype, Netflix, etc., so my wife could not Skype with her family in Italy unless we paid the additional fees.

The pool and jacuzzi were nice. The pool is reasonably big with a 25-yard swimming lane on one side and the temperature a pleasant 76 degrees. The jacuzzi is a bit small with only one place to submerse yourself to the shoulders, the steps, and the temperature nice and hot at around 104-105 degrees. The only problem being that you have to traverse the lobby in your bathing suit to reach the pool area which is located next to the front desk, a poor design and an embarrassing hike past guests and employees, dry or wet.

Unfortunately, the weather was horrible the entire weekend, raining the entire 5 days with temperatures in the low-mid 30s, so we were stuck in the room much of the time. 

For $80 a night in Tulsa, Oklahoma, parking and breakfast should be included in the price at a nice, but not spectacular hotel. Had it been, they would have received one of my top ratings. However, it was a fairly nice hotel, even at an inflated price over what Hotwire had advertised to lure me into the purchase.

CombatCritic Gives DoubleTree by Hilton - Tulsa Downtown 5 Bombs Out Of 10 ... More Bombs Are Better!

Read Reviews By CombatCritic:

Yelp - "Elite '14/'15"

TripAdvisor - "Top Contributor" 

Tabelog - "Official Judge (Bronze)

Zomato - "Super Foodie"

... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: Nicer Than Expected, But Not The Value Hotwire Led Us To Believe

Key Words: DoubleTree by Hilton Hotel Tulsa Oklahoma, OK, DoubleTree, Hilton, Tulsa, downtown, hotel, parking, fee, expensive, CombatCritic, TravelValue, travel, value, Hotwire, Hotwire.com, review, Yelp, TripAdvisor

Translation: "Charlie-Mike" - Continue Mission (A-OK)

Beware Of Hotwire.com's Bait And Switch Tactics

Hotwire.com

Montgomery Washington Tower

655 Montgomery Street #600

San Francisco, CA 94111

Phone: (415) 343-8400

Website: Hotwire.com

When we booked this hotel with Hotwire's very limited available information, there was no mention of a parking fee, but when I checked Tulsa Doubletree's website, I noticed that they PROMINENTLY listed the following: 

"Self parking: $10.00 ($10 overnight guests)"

on their website, adding an unplanned $30 to our stay. I immediately contacted Hotwire's Customer Service Department, telling them: 

"that's false advertising and I was tricked into choosing this hotel based on the inaccurate price. Please cancel our reservation and refund our payment. Thank you!"

Here is the inadequate response I received from Hotwire:

"Dear CombatCritic,  

Thank you for contacting Hotwire Customer Care regarding your hotel reservation with the DoubleTree by Hilton Tulsa Downtown in Oklahoma,scheduled for check in on November 26, 2015, Hotwire itinerary xxxxxx7731. I understand hotel will charged $10 parking fee. I would be willing to provide information regarding your concern.     

As I have checked your account, free parking is not listed on the amenity list. We can guarantee if free parking is available if it is listed on our Amenity list. If not it depends upon hotel available and fees may apply. For future reference, please free to checked the Amenity filter before booking. As I have checked your account, you have booked a Hot Rate® Hotel. In Hot Rate® Hotel, our agreement with our hotel partners is that reservations will be used as booked.  For this reason, reservations cannot be changed, transferred or refunded.   

You can find our full Terms of Use by visiting http://www.hotwire.com/travel-information/terms.jsp.  The terms of the booking are what allow us to offer the great rates you see on our site and for this reason, your reservation must remain confirmed with the original details provided at the time of booking. 

If you require further assistance please do not hesitate to can contact us, either by replying to this email or contacting our customer support line at 1-866-HOTWIRE(467-9473). 

https://www.hotwire.com/helpcenter/contact.jsp. 

Thank you for choosing Hotwire. Sincerely, Jel A.Hotwire Customer Care"

To which I replied:

"Great. I’ll keep Hotwire’s questionable policies and lack of concern for customers when I need to make reservations in the future. Kayak, Booking.com and Trivago are much more user friendly and I can see everything before I make reservations, including hidden parking fees.
Read my upcoming review of Hotwire on my blog: http://www.CombatCritic.com and on Yelp."

BOTTOM LINE: Hotwire's business practices are deceptive, providing little information about properties and services before actual purchase. They then hide behind "small print" in their lengthy "terms and conditions" like many unscrupulous companies on the internet these days. 

CombatCritic Gives Hotwire.com 1 Bombs Out Of 10 And A Spot On My "WALL OF SHAME"

Read Reviews By CombatCritic:

Yelp - "Elite '14/'15"

TripAdvisor - "Top Contributor" 

Tabelog - "Official Judge (Bronze)

Zomato - "Super Foodie"

... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: Beware Of Hotwire.com's Bait And Switch Tactics

Key Words: Hotwire.com, hotwire, discount, website, reservation, Doubletree, Hilton, bait and switch, bait, switch, deceptive CombatCritic, TravelValue, travel, value, restaurant, menu, review, Yelp, TripAdvisor