Booking.com Blew-It On My Reservation - Hostel Closed Upon Arrival, Then They Told Me 'You'll Have To Work It Out With Them'

Hostal Playa Candor

Av. De la Diputación 95

11520 Rota, Spain

Phone: +34 956 814 313

Prices: €€€€

I made the reservation through Booking.com and late arrival, 10PM, was acknowledged by the hostel. Upon arrival, they were obviously closed (no lights, no sign of life, no cars in the parking lot), so I assumed they had not updated their status during the COVID lockdown.       

I called their number at 21:47, just to be sure, and they didn't answer the phone, it rang 20 times before giving up. I have photos of the building and a screenshot of my phone call to prove what I say is true. What was I supposed to do, break through the bars on the windows or doors, knock down a door or break a window, and find a room to sleep in on my own?         

I contacted Booking.com the next day and sent the hostel a message because they claimed that someone had been there waiting for me and that I was a 'no-show'. They are running some type of a scam and I refuse to pay. The charge, € 35 ($ 43), in-fact appeared on my credit card, so I sent the photos to Booking.com , disputed the charge through my bank, and will file a fraud complaint with the Rota Police.

Screenshot says 8:47PM, but my phone was still on UTC (Potugal), so it's an hour behind Rota, Spain. The 9:42 at the top is the time I took the screenshot.

I finally gave up waiting for a closed hostel to open, having a medical appointment at Naval Air Station Rota early the next morning, so I was lucky enough to find a hotel just down the street, Hostal Macavi, which was obviously open and where I paid just € 30 / $ 36, for a very nice room. They were also very nice, professional, and kind, unlike Hostal Playa Candor. 

This is what the hostel, apparently, looks like when they are open 

(from their Facebook page). No comparison.

CombatCritic Gives Hostal Playa Candor 0 Bombs Out Of 10 And A Spot On My 'WALL OF SHAME' ... More Bombs Are Better! 

Zero Bombs Equates To:

Translation for Civilians: "Fucked Up Beyond All Repair"

Read More Reviews By CombatCritic:

Yelp "GOLD" ELITE '14/'15/'16/'17/'18/'19/'20/'21 

• Over 1.4 Million Views A Year

Da uma olhadela à avaliação de Hostal Playa Candor escrita por Chris S. no Yelp

Tabelog - Official Judge - "Silver"

Zomato - #1 Ranked "VERIFIED" CONNOISSEUR (13) - Over  4 Million Review And Photo Views ... And Counting - #1 Reviewer in Portland, Oregon!

Booking.com - Frequent Traveler "Genius"

Google Maps - "Top Photographer" With Over 3 Million Views!

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Title: Booking.com Blew-It On My Reservation - Hostel Closed Upon Arrival, Then They Told Me 'You'll Have To Work It Out With Them' 

Key Words: Booking.com, reservation, hostel, hostal, closed, CombatCritic, TravelValue, travel, value, restaurant, hotel, accommodation, business, review, Yelp, Zomato, TripAdvisor, Google, Facebook

Copyright 2021- 3rd Wave Media Group And CombatCritic ™ - All Rights Reserved

Airbnb - Eureka, CA: Terri Dropped The Ball And Airbnb Fumbled For A Safety

Serene Views (Terri)

Eureka, CA, United States

Airbnb - Terri's Serene Views (Eureka, CA)

As a frequent traveler and regular Airbnb customer, I made an "Instant Book" reservation for the very first time at Terri's "Serene Views", a private room in Eureka, California with this description:

"My place is close to close to beaches, Old Town, Henderson Center, Hiking, Parks, great views, restaurants and dining. You’ll love my place because it is in a beautiful, private, quiet neighborhood overlooking the golf course, tucked into a green belt forest with a comfy bed, private bathroom, use of the kitchen and big private backyard"

It's "close to close beaches", must be pretty damn close, anyway ... Instant Book is a feature that allows you to enter your dates of travel and if a listing's calendar has no occupancy during that time, you can get an instant "confirmed" reservation instead of waiting for the owner to get back to you. Sometimes it takes days to get a confirmed reservation from some of these ding-a-lings, so when I saw what looked like a nice place at a good price, I cancelled a reservation I had made on another site and booked with Eureka Terri ... BIG MISTAKE!

Here is my confirmed Instant Book reservation:

An hour-and-a-half later, I got a message from Terri:

"Looking forward to meeting you!"

BUT ... nearly four hours later, as I was prepping for my trip, I received this surprising and inadequate message from Terri:

"My family requests a visit during this time. Hope you find a suitable replacement. Thank you."

Here was Airbnb's CONFIRMATION OF MY CANCELLATION:

UNSAT ... FUBAR ... My week in Eureka is now Tango-Uniform  and I am scrambling to find a place to stay for a week in my price range ... thanks, for nothing Terri and Airbnb!

Now I'm going to have to pay hundreds of dollars more because some Airbnb Airhead, an unprofessional newbie, could not keep her calendar up-to-date. It makes Airbnb look bad because they condone this behavior and should not have been allowed. What is the purpose of Instant Book if your confirmed reservation can simply be cancelled on a whim by the host? Useless ... both Instant Book and Airbnb's response to the situation because when I sent them a message communicating my dismay, all I got was an automated response telling me, to paraphrase: "we're too busy and important to respond to every customer ... sorry, you are on your own bub!"

CombatCritic Gives Eureka Terri And Airbnb 1 Bomb Out Of 10 And A Spot On MY WALL OF SHAME ... More Bombs Are Better!

One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie





... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: Airbnb - Eureka, CA: Terri Dropped The Ball And Airbnb Fumbled For A Safety

Key Words: Airbnb, Airbnb.com, Terri, Eureka, California, room, private, serene, view, accommodation, hotel, reservation, confirmed, cancellation, CombatCritic, TravelValue, travel, value, review, Yelp

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Beware Of Hotwire.com's Bait And Switch Tactics

Hotwire.com

Montgomery Washington Tower

655 Montgomery Street #600

San Francisco, CA 94111

Phone: (415) 343-8400

Website: Hotwire.com

When we booked this hotel with Hotwire's very limited available information, there was no mention of a parking fee, but when I checked Tulsa Doubletree's website, I noticed that they PROMINENTLY listed the following: 

"Self parking: $10.00 ($10 overnight guests)"

on their website, adding an unplanned $30 to our stay. I immediately contacted Hotwire's Customer Service Department, telling them: 

"that's false advertising and I was tricked into choosing this hotel based on the inaccurate price. Please cancel our reservation and refund our payment. Thank you!"

Here is the inadequate response I received from Hotwire:

"Dear CombatCritic,  

Thank you for contacting Hotwire Customer Care regarding your hotel reservation with the DoubleTree by Hilton Tulsa Downtown in Oklahoma,scheduled for check in on November 26, 2015, Hotwire itinerary xxxxxx7731. I understand hotel will charged $10 parking fee. I would be willing to provide information regarding your concern.     

As I have checked your account, free parking is not listed on the amenity list. We can guarantee if free parking is available if it is listed on our Amenity list. If not it depends upon hotel available and fees may apply. For future reference, please free to checked the Amenity filter before booking. As I have checked your account, you have booked a Hot Rate® Hotel. In Hot Rate® Hotel, our agreement with our hotel partners is that reservations will be used as booked.  For this reason, reservations cannot be changed, transferred or refunded.   

You can find our full Terms of Use by visiting http://www.hotwire.com/travel-information/terms.jsp.  The terms of the booking are what allow us to offer the great rates you see on our site and for this reason, your reservation must remain confirmed with the original details provided at the time of booking. 

If you require further assistance please do not hesitate to can contact us, either by replying to this email or contacting our customer support line at 1-866-HOTWIRE(467-9473). 

https://www.hotwire.com/helpcenter/contact.jsp. 

Thank you for choosing Hotwire. Sincerely, Jel A.Hotwire Customer Care"

To which I replied:

"Great. I’ll keep Hotwire’s questionable policies and lack of concern for customers when I need to make reservations in the future. Kayak, Booking.com and Trivago are much more user friendly and I can see everything before I make reservations, including hidden parking fees.
Read my upcoming review of Hotwire on my blog: http://www.CombatCritic.com and on Yelp."

BOTTOM LINE: Hotwire's business practices are deceptive, providing little information about properties and services before actual purchase. They then hide behind "small print" in their lengthy "terms and conditions" like many unscrupulous companies on the internet these days. 

CombatCritic Gives Hotwire.com 1 Bombs Out Of 10 And A Spot On My "WALL OF SHAME"

Read Reviews By CombatCritic:

Yelp - "Elite '14/'15"

TripAdvisor - "Top Contributor" 

Tabelog - "Official Judge (Bronze)

Zomato - "Super Foodie"

... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: Beware Of Hotwire.com's Bait And Switch Tactics

Key Words: Hotwire.com, hotwire, discount, website, reservation, Doubletree, Hilton, bait and switch, bait, switch, deceptive CombatCritic, TravelValue, travel, value, restaurant, menu, review, Yelp, TripAdvisor

CombatCritic Q&A: Should I be concerned about the ticket I purchased on JustFly.com?

1. I received a great question on my post JustFly.com Offers A Good Price, But Little Else and thought I should share it will all of my readers:
2. john gMay 25, 2015 at 7:20 PM

   Hello, have you had the opportunity to use this ticket yet? Many negative posts making me most concerned about my ticket.
3. 
   C.T. Sorrentino, aka "CombatCritic"June 9, 2015 at 2:04 AM

   Sorry for the delay in getting back to you John, but Blogger does not notify me when I have new comments.
   
   There are no problems with the tickets. You get what you pay for, but my concerns were strictly with the website interface and lack of options available. In this case, we saved a couple hundred dollars by using Justfly.com, so it was worth the inconvenience of having to visit two airline websites (Brussels Airlines to and Lufthansa from Europe) to enter frequent flyer information, choose seats, and otherwise manage the reservations. I recommend comparing the lowest fares on JustFly to those found on Kayak.com and other consolidator websites (where you can store your frequent flyer numbers and preferences) before making a decision.
   
   I would not be concerned about your ticket.
   
   Thanks for the great question!
4. Read More Reviews By CombatCritic On Yelp And TripAdvisor ... And Don't Forget To Subscribe To TravelValue TV on YouTube
5. Title: CombatCritic Q&A: Should I be concerned about the ticket I purchased on JustFly.com?
6. Key Words: question and answer, question, answer, CombatCritic, TravelValue, JustFly.com, JustFly, airline, ticket, reservation, consolidator, website, online, review

JustFly.com Offers A Good Price, But Little Else

JustFly.com

I was taken to JustFly.com's website after searching Kayak, United, Delta, and Lufthansa extensively for fares on an upcoming overseas trip. I was hesitant at first being a unfamiliar website, but I decided to give them a try with the following reservations, pun intended ...

First, people need more information before paying for a reservation, like applicable baggage fees (not just a disclaimer saying "the airline MAY require baggage fees"), to make an informed decision. JustFly does not provide actual fees, only the disclaimer. Fortunately, having flown Lufthansa many times in the past, the carrier for the trip, I knew that the first bag (up to 50 pounds) was free, making the decision a bit easier.

Second, JustFly does not provide a way to enter frequent flyer account information either before or after purchase.  I assumed that once registered with their site, I would be able to update my profile with the data, but that was not the case. The only information available for editing on their website are name and email address, no seat or meal preferences, home airport, passport information, or anything else for that matter. The ability to enter frequent flyer and other pertinent personal information once would save customers a lot of time later and help ensure they return to make future purchases.

The only plus was that their price and itinerary were better than I could find even on Lufthansa.com, therefore ...

CombatCritic Gives JustFly.com 4 Bombs Out Of 10 ... More Bombs Are Better!

Read More Reviews By CombatCritic On Yelp And TripAdvisor ... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: JustFly.com Offers A Good Price, But Little Else

Key Words: JustFly, just, fly, airfare, airline, travel, fare, reservation, trip, website, frequent, flyer, miles, value, TravelValue, CombatCritic, critic

United Airlines: We Don't Care (Sometimes), We Don't Have To (But, Maybe We Want To) ... I'm Confused!

United Airlines, Inc.

77 W Wacker Dr

Chicago, IL 60601

b/t Lower Wacker Dr & Michigan Ave in The Loop

united.com

I do not usually write reviews so many weeks or months after the fact, but being in India for four months where Yelp did not yet exist, I felt compelled to add my two cents.

My first two of three United flights to Delhi were both two hours late and I had to rush through Frankfurt Airport to catch my final flight after already spending close to 20 hours traveling (with 7+ yet to go). I somehow made it!

However, when I recently checked my mileage balance on United.com, my final leg still had not been added to my balance, requiring me to submit a request that still has not been answered.

Airlines in general, and United in particular, just do not care about customer service because they do not have to. They know that most of us will probably purchase the cheapest fare, so it will only be a matter of time before we return even if their service is pitiful, which it usually is ... rude check-in and gate agents, aggressive flight attendants, and poor on-time departure/arrival record ... they should change their motto to: "United Airlines,We Don't Care, We Don't Have To"

As my India trip neared its end, I have to say that United came through with flying colors. 

When one of my wife's return flights in mid-January was rescheduled, leaving her a 30 minute layover to clear immigration/customs, re-check her bag, and get to the next gate (IMPOSSIBLE), we contacted United and were quickly dismissed ... "sorry"! But when we got our travel insurance company involved, they were able to change her flights and get her home in time to attend a meeting at work the following morning.

The saga continued ...

I received a call in early February, three weeks prior to my scheduled departure, informing me that my 84-year old mother had been hospitalized and was not doing well.  I contacted my travel insurance company (Allianz Global Assistance/AGA Service Company /Jefferson Insurance Company) thinking that they would be as professional as my wife's, but after 12+ hours of being ignored (on their 24/7 Hotline), I contacted United reservations in New Delhi.  They were not extremely helpful, but when I was finally transferred to an American employee, she was outstanding.  She quickly found me a flight two days later (i had to get from Southern India to Delhi the next day) and WAIVED THE $300 CHANGE FEE ... without even asking.  I was able to get home to see my mother and spend a couple days of quality time before she passed away on 2/12/2015. At that point I was much happier with United.

and continued ...

Then, just three weeks after my mother passed, my wife received word that her father had suddenly died in Naples, Italy where he and her mom live. I logged-in to my United account to search for "bereavement fares", but even though a link appeared in the search results, there was no such information on their website. It turned out that United discontinued their bereavement fares at some point in the recent past. When I called United Customer Care, a deceiving term, I was connected with their offshore "care" center in Manilla, Phillippines where I was quoted $4000 for a single ticket ... $1600 more than the cheapest fare available on Kayak.com and $2350 more than we eventually paid Delta airlines. Thanks for your compassion United!

I had been prepared to give United 6, 7, even 8, Bombs (3 to 4 stars) because of the recent positive experiences detailed above, but finding out post de facto that 15,000 of the 20,000 miles from the US to India and back I paid dearly for were not eligible for frequent flyer credits (K Class) and the $4000 quote for a last-minute bereavement fare changed my mind. So, I will now have to downgrade my previous ratings ...

CombatCritic Gives United Airlines 3 Out Of 10 Bombs With Room To Grow Or Recede Further ... More Bombs Are Better!

Read More Reviews By CombatCritic, Including United Airlines, On Yelp And TripAdvisor Along With Many Other Reviews And More!

Title: United Airlines: We Don't Care (Sometimes), We Don't Have To (But, Maybe We Want To) ... I'm Confused!

Key Words: United Airlines, United, Airlines, air, plane, airplane, travel, airport, flight, reservation, agent, customer, service, CombatCritic, TravelValue, Yelp, value

Read This Review And Many More On Yelp ... Where I Am An Elite '14/'15 Member

Avoid Himachal Travels (McLeodGanj/Dharamsala) AT ALL COSTS!

Avoid Himachal Travels (McLeodGanj/Dharamsala) AT ALL COSTS!

Himachal Travels

Jogiwara Road (Main Market - Across from Four Seasons Restaurant

McLeodGanj, Dharamsala, H.P. India

I booked my ticket a day early, originally planning on leaving Saturday night (December 13, 2014), because the bus was fully booked for the 12+ hour trip from McLeodGanj (Dharamsala) to Rishikesh, paying 900 rupees ($14.40) in advance. As you can see from the above receipt (ticket), I was assigned seat number 7 when the owner called and made my reservation 33 hours before scheduled departure.

I said all of my goodbyes during the day and was walked to the bus station by three friends, but when I arrived at the Laxmi Holiday Bus #7583 as instructed, my ticket was taken and a long phone call ensued. Ten to fifteen minutes later, the driver told me "you do not have a seat on this bus", pointing to a seating chart he added "see, someone else has your seat, you cannot go". 

I threatened to call the police, then contacted the owner of Himachal Travel where I had bought my ticket. He came down to the station and unsuccessfully tried to get me on the bus as I watched my transportation drive off into the sunset with no backup plan. Because I had already vacated my room and had a hotel reservation (paid in advance) in Rishikesh the following night, it was imperative that I get out of Dodge ASAP.

The owner and ticket issuer told me that there was a bus leaving for Dehradun, about an hour away from Rishikesh, at 8PM (about 50 minutes later) and asked if I wanted to take that bus. He told me that it would be a semi-sleeper with chairs that recline, so I said "OK", understanding that I would be slightly inconvenienced, but comfortable ... WRONG!

When the bus hastily arrived, it was NOT a semi-sleeper, but a "local" bus, the kind you take across town, not across the country and a dingy, dirty one at that. There were no reclining seats, only hard, cramped plastic ones and I weighed my options as I considered the 12+ hour journey and its impact on my disabilities. I decided to take my chances rather than wait another two days for the next available bus, paying 535 rupees ($8.60) for the one-way ticket.

I got ZERO SLEEP that night, departing at 8PM and crammed in next to two young girls on an overloaded bus that made stops every 30 miles on a nearly 300 mile journey, and with NO HEAT ... I was freezing the entire time!

When I finally arrived in Dehradun at 11:30 AM the next day, I was dropped off on a road with no bus station in sight. Fortunately, there was a very nice Tibetan couple on the bus that took me under their wing, helping me to navigate a route with no English speakers (hey, I thought English was the "national language" in India!) and finding a bus to Rishikesh (51 rupees/83 cents). I had to pee for the last hour and a half, but could not risk relieving myself in Dehradun for fear of missing my connection to Rishikesh, so I sucked it up for the one and a half hour trip (40 miles) ... HOOAH!

I finally arrived at my hotel at 1PM, 17 hours after my departure, slightly hypothermic and extremely sleep-deprived, but alive. Oh well, another adventure in the life of CombatCritic!

CombatCritic Gives Himachal Travels 1 Bomb Out Of 10 For Their Failure To Get Me On The Bus I paid For And 16+ Hours Of Torture ... More Bombs Are Better!

Key Words: Himachal Travel, Himachal, travel, Himachel, Pradesh, McLeod, Ganj, McLeodGanj, Dharamsala, Rishikesh, Dehradun, bus, sleeper, seat, heat, heater, recline, CombatCritic, value, reservation, ticket, transportation

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