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Tuesday, January 9, 2024

Watergate Toll, Bolton, United Kingdom: Rare Meat, Poor Customer Service, and Utter Disappointment

The Watergate Toll Toby Carvery
421 Watergate Toll 
Bolton BL5 1BU United Kingdom
Phone number: +44 1204 650955
Prices: €€€€
Utterly disappointing is the best I can say. I made the mistake of talking our friends into going here because we had a positive experience at a Toby Carvery in Gravesend a few years back,

First, they stuck us in the back corner of the back room, furthest from the buffet and too close to the table next to us.
Second, when we went to the buffet, the scruffy guy with tattoos and a beard serving us was extremely rude. He refused to listen, tossing Yorkshire pudding and sausages on the plate without my input. I asked him for some well-cooked roast beef, an end maybe, because I do not like rare meat, but he just started slicing the red meat and throwing it on my plate. I told him Ï don't like rare beef¨ several times, but he kept insisting that it was not rare as if I could not see the red meat with my own eyes.
Third, I contacted the manager, but she only placated me despite my complaints. That is no way to talk to or treat a customer who is unhappy with something or someone. It was obvious she could not care less.
Fourth, all of the meat was very dry, the mashed potatoes far too dry and tasteless, and the stuffing equally as bland.

Finally, our server was the only positive experience during our meal. She was very kind and attentive. Her manager could take some pointers from her on how to treat customers.

CombatCritic Gives The Watergate Toll Toby Carvery 2 Bombs Out Of 10 ... More Bombs Are Better!
Two Bombs Equates To:

Translation for Civilians: "Tits Up"

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Title: Watergate Toll, Bolton, United Kingdom: Rare Meat, Poor Customer Service, and Utter Disappointment

Key Words: Watergate Toll, Bolton, United Kingdom, England, Toby Carvery, CombatCritic, TravelValue, travel, value, restaurant, menu, business, review, Yelp, Zomato, TripAdvisor, Google, Facebook

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