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Monday, December 9, 2019

Peoria (Phoenix), AZ: The Name Says It All, Communication Is Not Their Forte

uBreakiFix
7369 W. Bell Road
Peoria, AZ 85382
Website: ubreakifix.com
Phone number: (623) 334-4349

Batteries Plus suggested that I go here because they did not have the right battery ($69.99) for my Samsung Galaxy S7 (International model), but, as it turns out, all S7s use the same exact battery. Anywho, I walked through the unlocked door at 9:33 AM on a Tuesday and was greeted by a shout from somewhere behind the wall I was looking at: "We're not open yet, come back later". I said, "well, the door was open, so here I am".

Why would I expect a techie, which this guy, Stef, obviously was, to understand how to communicate with fellow humans? Another older gentleman walked through the unlocked door as all this was happening and Stef told him, "we're not open yet, come back later", so the guy left. Stef then asked me if I had something I could do for 25 minutes and I replied: "Actually, no, I do not". It was only then that he decided to fill out a repair order on my phone, telling me to come back in two hours. Oh, and by the way, the price for the same battery I could get up the street at Batteries Plus for $70 was now $86 and change.

I returned a about six hours later and was met by another asocial techie who gave me my phone and muttered: "that will be $86.29". As I gave him my credit card, I noticed that my phone with its, hopefully, new battery was only 9% charged. I told him that it would have been nice had they charged my new battery during the four extra hours they had it, but all I got was a blank stare. Earth to techie, come in techie.

This place needs to hire someone with a personality to interact with the public because these guys are obviously clueless. Unfortunately, I read the many other 1-star reviews only after the debacle outlined above, so take heed. I will add an update once I see how my "new" $86 battery performs. The only reason that they did not receive my lowest rating is because they got it done on-time, it appears to work properly, and they did not break it as they did with some reviewer's electronics.

CombatCritic Gives uBreakIFix 3 Bombs Out Of 10 ... More Bombs Are Better!

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Read Chris S.'s review of uBreakiFix on Yelp

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