39504 North Daisy Mountain Drive, #110
Anthem, AZ 85086
Phone number: (623) 465-5000
This should not take very long because I waited for a table longer than it took to leave after receiving my meal. If a place with "Burger" in their name cannot properly cook a medium-well hamburger, there is something terribly wrong.
I had high hopes when I found a burger place that serves grass-fed beef and it happened to be just down the street from where I was staying. The place was packed on a Friday night a bit after 6pm, another positive sign. Oh boy, was I in for a treat ... NOT!
When I saw that they had a house margarita for $5, I was even more enthused, but wait, things went downhill quickly after drinking about half of my margarita, which was pretty good by the way. I ordered a 1/2 pound Angus beef burger, medium-well, with sharp cheddar, lettuce, tomato, pickle, and herb mayo on a brioche bun ($9.95), adding bacon, sauteed onions, and avocado ($1 each). Fries do not come with their sandwiches or burgers, so I thought I would try a side of their Skinny Fries ($2.99) as well.
When my burger arrived, I was quite impressed, it looked delicious. The brioche bun was perfectly toasted, the burger patty thick, and the contents I ordered piled so high that I was wondering how I would shove it into my piehole. The first bite was pretty good, the burger was a little more pink on the edges than I expected for a medium-well burger, but I thought "what the hell" and took another couple bites. As I got closer to the center it was obvious that this burger was much closer to medium-rare or rare than medium-well, it was nearly raw in the middle. My stomach turned because there is a reason they put warnings on menus: "WARNING: Eating uncooked or undercooked beef can be hazardous to your health!". I do not give a shit what Gordon Ramsey says, I do not eat uncooked or undercooked beef, not until tonight at least.
The poor waitress came back and asked me how my meal was and when I showed her my uncooked/undercooked burger, she apologized profusely. She asked me if she could take it back and cook it longer, meaning "nuke-it", or if I wanted something else, but my this time I had lost my appetite and asked for the bill. The manager also came by to apologize and took the burger and fries ($15.94) off my bill, but they lost a customer by letting me walk out the door without so much as comping my margarita or offering me a free or 50% off meal the next time I came in.
I NEVER tell establishments when I visit that I am a food and travel writer with a popular website (80,000+ visitors a year) in addition to being Yelp GOLD Elite for 6 years running and a Zomato "Verified" Connoisseur. I, obviously, also have never accepted a single gratuity in exchange for a meal, hotel, play, or anything else I write reviews about because they have no idea who I am until I leave my card after paying the bill. If a place offers a free dessert, drink, or anything else because I am dissatisfied with my experience, I am more than happy to accept it because that is what good business owners and managers do, make amends to unhappy customers in hope that they will return again.
OK, this has gotten much longer than expected, so I shall stop here. Although, I also shall not return to Tru Burger and you might consider doing the same.
CombatCritic Gives Tru Burger 2 Bombs Out Of 10 ... Only Because The $5 Margarita Was Pretty Good And The Service Decent ... More Bombs Are Better!
Title: Anthem (Phoenix), AZ: WARNING: Eating Uncooked Or Undercooked Beef Can Be Hazardous To Your Health!
Key Words: Anthem, Phoenix,